Nguyễn Hồng Vân

Spearhead sales operations and account management for a luxury hotel, consistently working towards exceeding revenue targets.

Assumed full responsibility for Senior Sales Manager duties, demonstrating strong leadership and strategic execution in sales.

Supported Director of Sales functions during a vacancy (since June 2023), ensuring seamless sales operations and maintaining robust client relationships.

Oversaw cluster sales strategies for three diverse hotel properties, driving unified market penetration and revenue growth.

Managed key accounts and developed sales initiatives across multiple brands, enhancing market share in the Yen Tu region.

Managed the entire Leisure market segment, driving significant revenue growth through proactive account development and upsells.

Developed and executed strategic sales action plans, consistently achieving individual sales targets and contributing to overall hotel profitability.

Cultivated strong relationships with key clients, ensuring high satisfaction and maximizing repeat business, especially during peak seasons.

Conducted daily sales calls (physical and telephone) and client entertainment, expanding the client base and strengthening market presence.

Collaborated cross-functionally with operations and other departments to ensure seamless service delivery and smooth event execution.

Proactively managed and grew a portfolio of accounts within the Leisure market, consistently working towards exceeding budgeted room revenue targets.

Conducted a minimum of 20 physical sales calls per week, alongside tele-sales activities, to acquire new clients and maximize business from existing accounts.

Developed and executed strategic sales action plans, converting major prospects into valuable clients for various hotel services (e.g., Banquet Sales, Restaurants).

Maintained and updated a comprehensive marketing database, enhancing client profiling and targeted outreach efforts.

Collaborated effectively with internal departments to ensure high levels of guest satisfaction and seamless service delivery.

Achieved individual sales targets consistently by actively managing and servicing existing accounts and maximizing their business potential.

Conducted daily sales activities, including physical and tele-sales calls, to engage with clients and drive new business acquisition.

Maintained a comprehensive marketing database, ensuring accurate client profiles to support targeted sales efforts.

Monitored competitor activities and market trends, providing timely reports to management for strategic adjustments.

Managed incoming sales inquiries and provided comprehensive information on hotel products and services, enhancing client engagement.

Streamlined contract preparation and control for local and international travel agents/corporate accounts, reducing processing time.

Coordinated seamlessly with the sales team and other departments to ensure convenient reservations and comfortable stays for guests.

Conducted site inspections on behalf of the sales team, directly contributing to sales efforts and client satisfaction.

Improved office management and organizational efficiency by preparing documents and dossiers, and translating materials.

Provided critical administrative support to the Director of Sales, including meeting minute-taking and daily operational assistance.

Maintained and updated guest profiles within the Property Management System (PMS), ensuring accurate data for sales and marketing efforts.

Coordinated effectively with various outlet managers and other departments to ensure smooth inter-departmental operations.

Managed tenant check-in/check-out processes and conducted site inspections, ensuring a seamless experience for residents.

Cultivated strong tenant relationships, effectively relaying feedback and requests to management for resolution and service improvement.

Prepared monthly billing and assisted the sales manager with contracts and extension letters, supporting financial and sales operations.

Coordinated extensively with various departments to ensure smooth operational flow and organized tenant engagement activities.

Managed and supervised daily tour operations for a 3-star hotel, ensuring high-quality service delivery for guests.

Coordinated with various stakeholders to arrange and execute diverse tour packages, enhancing guest experience and satisfaction.